Vendors › GCP
GCP SLA
100%
Uptime commitment
50%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 50%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99.9% | 25% |
| 99% | 50% |
How to claim
| Submission method | Google Cloud Support — console.cloud.google.com/support ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit claim within 30 days of incident |
| Review timeline | 5-10 business days |
| Credit applied | Applied as credit to Google Cloud account |
Required evidence: Google Cloud Project ID, Affected resource names, Incident timestamps (UTC), Error logs from Cloud Logging, Description of business impact.
Services (89)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Compute Engine Virtual machines on demand | Compute | 99.99% | eligible |
| Cloud Storage Object storage for any amount of data | Storage | 99.95% | eligible |
| Cloud SQL Managed MySQL, PostgreSQL, SQL Server | Database | 99.95% | eligible |
| Cloud Spanner Globally distributed relational database | Database | 99.999% | eligible |
| BigQuery Serverless data warehouse | Analytics | 99.99% | eligible |
| Cloud Functions Event-driven serverless compute | Compute | 99.95% | eligible |
| Google Kubernetes Engine Managed Kubernetes | Containers | 99.95% | eligible |
| Cloud Run Fully managed serverless containers | Compute | 99.95% | eligible |
| Pub/Sub Messaging and event ingestion | Messaging | 99.95% | eligible |
| Cloud CDN Content delivery network | CDN | 99.95% | eligible |
| Compute Engine and Load Balancing | — | 99.99% | — |
| Cloud Run functions | — | 99.95% | — |
| App Engine | — | 99.95% | — |
| Cloud DNS | — | 100% | — |
| Memorystore | — | 99.99% | — |
| Firestore | — | 99.999% | — |
| Cloud Bigtable | — | 99.999% | — |
| Dataflow | — | 99.9% | — |
| AlloyDB | — | 99.99% | — |
| Anti Money Laundering AI | — | 99.9% | — |
| Apigee | — | 99.99% | — |
| Application Integration | — | 99.5% | — |
| AutoML Translation | — | 99.5% | — |
| Bare Metal Solution | — | 99.99% | — |
| Blockchain Node Engine | — | 99.5% | — |
| Certificate Authority Service | — | 99.95% | — |
| Cloud Build | — | 99.5% | — |
| Cloud Composer | — | 99.5% | — |
| Cloud Data Fusion | — | 99.9% | — |
| Cloud DLP | — | 99.5% | — |
| Cloud External Key Manager | — | 99.5% | — |
| Cloud Healthcare | — | 99.9% | — |
| Cloud HSM | — | 99.95% | — |
| Cloud Identity Services | — | 99.9% | — |
| Cloud Interconnect | — | 99.99% | — |
| Cloud NAT | — | 99.99% | — |
| Cloud Natural Language API | — | 99.5% | — |
| Cloud NGFW | — | 99.99% | — |
| Cloud Observability (Monitoring, Logging) | — | 99.95% | — |
| Cloud Scheduler | — | 99.5% | — |
| Cloud Service Mesh | — | 99.5% | — |
| Cloud Tasks | — | 99.95% | — |
| Cloud Translation | — | 99.5% | — |
| Cloud Vision | — | 99.5% | — |
| Cloud VPN | — | 99.99% | — |
| Cloud Workstations | — | 99.5% | — |
| Data Catalog | — | 99.9% | — |
| Dataplex | — | 99.9% | — |
| Dataproc | — | 99.5% | — |
| Dataproc Metastore | — | 99.9% | — |
| Datastore | — | 99.95% | — |
| Dialogflow | — | 99.5% | — |
| Document AI | — | 99.5% | — |
| Filestore | — | 99.99% | — |
| Gemini Enterprise | — | 99.5% | — |
| Gemini for Google Cloud | — | 99.5% | — |
| Gemini on Vertex | — | 99.5% | — |
| Google Cloud Armor | — | 99.99% | — |
| Google Cloud NetApp Volumes | — | 99.99% | — |
| Google Cloud VMware Engine | — | 99.99% | — |
| Google Earth Engine | — | 99.5% | — |
| Identity Platform | — | 99.95% | — |
| IoT Core | — | 99.5% | — |
| Looker (Google Cloud core) | — | 99.5% | — |
| Looker Studio Pro | — | 99.5% | — |
| Managed Service for Apache Kafka | — | 99.9% | — |
| Managed Service for Microsoft Active Directory | — | 99.9% | — |
| Media CDN | — | 99.95% | — |
| Network Connectivity Center | — | 99.9% | — |
| Parallelstore | — | 99.9% | — |
| reCAPTCHA Enterprise | — | 99.5% | — |
| Secret Manager | — | 99.95% | — |
| Secure Web Proxy | — | 99.9% | — |
| Security Command Center | — | 99.5% | — |
| Spectrum Access System | — | 99.9% | — |
| Speech-to-Text | — | 99.5% | — |
| Talent Solution | — | 99.5% | — |
| Text-to-Speech | — | 99.5% | — |
| Transcoder API | — | 99.5% | — |
| Vertex AI Feature Store | — | 99.5% | — |
| Vertex AI Platform | — | 99.5% | — |
| Vertex AI Search for commerce | — | 99.5% | — |
| Vertex AI Vector Search | — | 99.5% | — |
| Vertex AI Vision | — | 99.5% | — |
| Video Intelligence API | — | 99.5% | — |
| Workflows | — | 99.5% | — |
| AI Platform Training and Prediction | — | 99.5% | — |
| Cloud Storage for Firebase | — | 99.95% | — |
| Cloud Key Management Service | — | 99.95% | — |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Basic | Free | No | None |
| Standard | $29/user/month (min $100) | Yes | Business hours |
| Enhanced | 3% of monthly spend (min $500) | Yes | 24/7 for P1 |
| Premium | 4% of monthly spend (min $12,500) | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Alpha/Beta services
- Free tier usage
- Quota exceeded errors
Notes
GCP is a Cloud Infrastructure provider. See the official SLA at https://cloud.google.com/terms/sla.
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