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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.5%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Ticket · console.cloud.google.com/support
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to future monthly bills
Required evidence: Project ID, Affected covered service, Incident timestamps, Error-rate / impact evidence
Common exclusions
Scheduled maintenance
Pre-GA / preview features
Errors from factors outside Google's reasonable control
Customer hardware/software or misconfiguration
Quota or rate-limit violations
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Gemini API (Vertex AI)
generateContent / streamGenerateContent online inference
AI
99.5%
covered
Provisioned Throughput
Reserved-capacity inference with a latency-attainment SLO
AI
—
covered
Google AI Studio
Free developer tier (best-effort, no SLA)
AI
—
not covered
Notes — Google Gemini is an AI & Machine Learning provider. See the official SLA at https://cloud.google.com/vertex-ai/generative-ai/sla.
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