Vendors › Google Gemini
Google Gemini SLA
99.5%
Uptime commitment
50%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
B
- Service credits on request Credits are available, but you must file a claim to receive them.
- Below-average uptime commitment: 99.5% Leaves a comparatively wide error budget.
- Limited claim window: 30 days You must file within this window or forfeit the credit.
- Credit cap: 50% The most you can recover for a bad month.
Service credit policy
Calculation: tiered · Remedy: credit · Max 50%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.5% | 10% |
| 99% | 25% |
| 95% | 50% |
How to claim
| Submission method | Support Ticket · console.cloud.google.com/support ↗ |
|---|---|
| Deadline (submission) | 30 days · Request credits within 30 days of the incident (Google Cloud SLA) |
| Review timeline | 30 business days |
| Credit applied | Applied to future monthly bills |
Required evidence: Project ID, Affected covered service, Incident timestamps, Error-rate / impact evidence.
Per-service SLAs (3)
Hyperscalers and most platforms commit to SLAs per service, not one blanket number. 3 tracked · uptime 99.5%–99.5% · 2/3 SLA-eligible.
| Service | Category | Uptime | SLA | Source |
|---|---|---|---|---|
| Gemini API (Vertex AI) generateContent / streamGenerateContent online inference | AI | 99.5% | eligible | SLA ↗ |
| Provisioned Throughput Reserved-capacity inference with a latency-attainment SLO | AI | – | eligible | SLA ↗ |
| Google AI Studio Free developer tier (best-effort, no SLA) | AI | – | not covered | SLA ↗ |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | No | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Pre-GA / preview features
- Errors from factors outside Google's reasonable control
- Customer hardware/software or misconfiguration
- Quota or rate-limit violations
Notes
Google Gemini is an AI & Machine Learning provider. See the official SLA at https://cloud.google.com/vertex-ai/generative-ai/sla.
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