Vendors › GitHub
GitHub SLA
99.9%
Uptime commitment
25%
Max service credit
30d
Claim window
Manual
Credit application
enterprise
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 25%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.9% | 10% |
| 99% | 25% |
How to claim
| Submission method | GitHub Support — support.github.com ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit claim within 30 days - quarterly measurement window |
| Review timeline | 10 business days |
| Credit applied | Applied to next billing cycle |
Required evidence: Enterprise/Organization name, Affected services, Incident timestamps, Impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Git Operations Git push, pull, clone operations | Source Control | 99.9% | eligible |
| GitHub Actions Workflow automation and CI/CD | CI/CD | 99.9% | eligible |
| GitHub API REST and GraphQL APIs | API | 99.9% | eligible |
| GitHub Packages Package hosting service | Package Registry | 99.9% | eligible |
| GitHub Codespaces Cloud development environments | Development | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Free | Free | No | None |
| Team | $4/user/month | No | Business hours |
| Enterprise | $21/user/month | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Free tier services
- Beta features
- Customer misconfigurations
Notes
GitHub is a DevOps & Development provider. See the official SLA at https://github.com/customer-terms/github-enterprise-cloud-addendum.
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