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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
25%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
GitHub Support · support.github.com
Deadline
30 days of incident
Review timeline
10 business days
Credit applied
Applied to next billing cycle
Required evidence: Enterprise/Organization name, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Free tier services
Beta features
Customer misconfigurations
Support tiers complementary, not the SLA
Free
—
Free · None
Team
—
$4/user/month · Business hours
Enterprise
SLA-eligible
$21/user/month · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Git Operations
Git push, pull, clone operations
Source Control
99.9%
covered
GitHub Actions
Workflow automation and CI/CD
CI/CD
99.9%
covered
GitHub API
REST and GraphQL APIs
API
99.9%
covered
GitHub Packages
Package hosting service
Package Registry
99.9%
covered
GitHub Codespaces
Cloud development environments
Development
99.9%
covered
Notes — GitHub is a DevOps & Development provider. See the official SLA at https://github.com/customer-terms/github-online-services-sla.
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