Does GitLab offer a service-level agreement (SLA)?

Yes. GitLab backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is GitLab's uptime commitment?

GitLab's headline uptime commitment is 99.9%, generally measured per month.

How do I claim GitLab SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › GitLab

SLA Profile

GitLab

Developer Tools ·gitlab.com ↗ ·verified 2026-06-23

Official SLA ↗

✓

Credit-backed

Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 10%.

Source: official SLA ↗ · checked 2026-06-23 · View as JSON

99.9%

Uptime

10%

Max credit

30d

Claim window

Credit

Remedy

Ultimate

Min plan

How to claim

Submission Support Ticket · support.gitlab.com/

Deadline 30 days of incident

Review timeline 15 business days

Credit applied Applied to next invoice

Required evidence: Account ID, Affected services, Incident timestamps, Impact description

Common exclusions

Scheduled Maintenance windows

Emergency maintenance for critical security or data integrity

Force Majeure or general Internet connectivity issues

Customer Terms of Service violations or misuse

Equipment or software not controlled by GitLab

Alpha, Beta, or Preview features

Support tiers complementary, not the SLA

Premium —

Included · Business hours

Ultimate SLA-eligible

Custom · 24/7

Per-service SLAs · 5

Most platforms commit to SLAs per service, not one blanket number.

Service

Category

Uptime

SLA

GitLab CI/CD

Continuous integration and deployment

CI/CD

99.9%

not covered

GitLab Container Registry

Container image registry

DevOps

99.9%

covered

GitLab Package Registry

Package management (npm, Maven, etc.)

DevOps

99.9%

covered

GitLab Pages

Static site hosting

Hosting

99.9%

not covered

GitLab.com (SaaS)

Hosted GitLab platform (Ultimate tier; covers Issues/MRs, Git operations, Container & Package Registry, API)

DevOps

99.9%

covered

Notes — GitLab is a DevOps & Development provider. See the official SLA at https://handbook.gitlab.com/handbook/engineering/infrastructure-platforms/service-level-agreement/. The current SLA (effective for Ultimate-tier SaaS purchased or renewed on or after 2026-01-01) commits to a 99.9% Monthly Uptime Percentage for Covered Experiences (Issues and Merge Requests, Git operations, Container Registry, Package Registry, and related API requests). Service credits are claims-based: 5% of monthly fees when uptime is 99.5% to below 99.9%, and 10% when below 99.5%. Claims must be submitted via support.gitlab.com within thirty (30) days after the end of the affected month.

Found an error? Suggest a correction ↗