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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · gocardless.com/support/
Required evidence: Incident dates and times, Affected payment flows or API endpoints, Account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Banking network outages outside GoCardless control
Regulatory or compliance-related downtime
Support tiers complementary, not the SLA
Standard
SLA-eligible
Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
GoCardless Bank Debit Collection
Direct debit and open banking payment collection for recurring revenue businesses
Finance & Payments
99.9%
covered
Notes — GoCardless (company no. 07495895, UK) is a bank debit and open banking payment collection platform operating across 30+ countries. The SLA commits to 99.9% monthly uptime with a sliding-scale credit structure. Specific credit tier amounts require direct review of the SLA document.
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