✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Paid
Min plan
Common exclusions
No contractual uptime guarantee exists in the standard Terms of Service
99.5% reliability figure is marketing-only, not a contractual commitment
Standard as-is / as-available warranty disclaimers apply
Any SLA terms are negotiated separately in enterprise contracts (not public)
Support tiers complementary, not the SLA
Standard
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Subscription · Business hours
Enterprise
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Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Gong Revenue Intelligence Platform
AI-powered revenue intelligence platform for sales call recording, coaching, and pipeline management
Sales & CRM
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not covered
Notes — Gong (Gong.io Inc., California corporation; parent Gong I.O Ltd, Israel; San Francisco, CA) is an AI-powered revenue intelligence platform. The standard Terms of Service contain only commercially reasonable efforts availability language — no binding uptime percentage, no credit mechanism, and no SLA. The 99.5% figure cited in marketing is not a contractual commitment. Enterprise SLA terms, if any, are negotiated privately.
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