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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 15%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
15 days
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Admin Console · workspace.google.com/support/
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 7
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Gmail (Business)
Email service - credits as Days of Service
Productivity
99.9%
covered
Google Calendar
Calendar service - credits as Days of Service
Productivity
99.9%
covered
Google Chat
Messaging service - credits as Days of Service
Collaboration
99.9%
covered
Google Drive
Cloud storage - credits as Days of Service
Storage
99.9%
covered
Google Meet
Video conferencing - credits as Days of Service
Collaboration
99.9%
covered
Google Voice (Premier)
Business phone - Premier tier with advanced features
Communications
99.9%
covered
Google Voice (Standard)
Business phone - Standard tier
Communications
99.9%
covered
Notes — Google Workspace is a Productivity & Collaboration provider. See the official SLA at https://workspace.google.com/terms/sla.html.
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