Vendors › Google Workspace
Google Workspace SLA
99.9%
Uptime commitment
15%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 15%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.9% | 3% |
| 99% | 7% |
| 95% | 15% |
How to claim
| Submission method | Admin Console — support.google.com/a ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (7)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Gmail (Business) Email service - credits as Days of Service | Productivity | 99.9% | eligible |
| Google Calendar Calendar service - credits as Days of Service | Productivity | 99.9% | eligible |
| Google Chat Messaging service - credits as Days of Service | Collaboration | 99.9% | eligible |
| Google Drive Cloud storage - credits as Days of Service | Storage | 99.9% | eligible |
| Google Meet Video conferencing - credits as Days of Service | Collaboration | 99.9% | eligible |
| Google Voice (Premier) Business phone - Premier tier with advanced features | Communications | 99.9% | eligible |
| Google Voice (Standard) Business phone - Standard tier | Communications | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Google Workspace is a Productivity & Collaboration provider. See the official SLA at https://workspace.google.com/terms/sla.html.
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