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Groq SLA
- No public SLA This vendor publishes no enforceable uptime commitment or credit remedy.
- Higher SLA available: 99.9% uptime Available with Performance Tier (no standard public SLA).
- SLA only on top-tier plans The uptime SLA applies only to enterprise customers.
Their SLA may exist only in a customer contract or order form, so we couldn’t verify the uptime commitment or service-credit terms. If you have access to it, help the community by contributing the details so everyone can compare.
Contribute Groq’s SLA →Higher SLA tiers
A stronger uptime commitment is available on a specific plan, support subscription, or paid add-on. The headline figures above are the standard, baseline SLA that applies by default.
| Tier / requirement | Uptime | Max credit | Source |
|---|---|---|---|
| Performance Tier Enterprise plan commitment (via Sales) | 99.9% | – | SLA ↗ |
Service credit policy
Calculation: none · Remedy: no_sla
How to claim
| Submission method | N/A - No public SLA credits · groq.com/enterprise ↗ |
|---|
Per-service SLAs (3)
Hyperscalers and most platforms commit to SLAs per service, not one blanket number. 3 tracked · 1/3 SLA-eligible.
| Service | Category | Uptime | SLA | Source |
|---|---|---|---|---|
| On-Demand Inference LPU-based low-latency LLM API | AI | – | not covered | SLA ↗ |
| Batch API Async discounted bulk inference | AI | – | not covered | SLA ↗ |
| Performance Tier Enterprise prioritized capacity with SLA | AI | – | eligible | SLA ↗ |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | No | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Beta / preview features
Notes
Groq is an AI & Machine Learning provider. See the SLA/terms at https://console.groq.com/docs/legal/services-agreement.
Found an error or stale SLA? Suggest a correction ↗ (quick form, no account changes needed) · View as JSON