✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
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Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · gusto.com/support
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Gusto Benefits
Benefits administration
Benefits
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covered
Gusto Hiring & Onboarding
Hiring and onboarding
Onboarding
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covered
Gusto HR
HR management tools
HRIS
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covered
Gusto Payroll
Full-service payroll
Payroll
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covered
Gusto Time Tools
Time tracking
Time & Attendance
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covered
Notes — Gusto is a HR & People Operations provider. See the official terms at https://gusto.com/legal/terms. Gusto does not publish a public uptime SLA with service credits.
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