Vendors › Gusto
Gusto SLA
99.9%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: none · Remedy: termination_only
How to claim
| Submission method | N/A - No SLA credits available — gusto.com/support ↗ |
|---|---|
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Gusto Benefits Benefits administration | Benefits | 99.9% | eligible |
| Gusto Hiring & Onboarding Hiring and onboarding | Onboarding | 99.9% | eligible |
| Gusto HR HR management tools | HRIS | 99.9% | eligible |
| Gusto Payroll Full-service payroll | Payroll | 99.9% | eligible |
| Gusto Time Tools Time tracking | Time & Attendance | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Gusto is a HR & People Operations provider. See the official SLA at https://gusto.com/terms.
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