✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.5%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Support ticket
Deadline
15 days of incident
Common exclusions
Self-hosted (non-SaaS) deployments explicitly excluded
Per-module SLA (Continuous Delivery, CI, etc. each measured separately)
Exclusions include customer-side issues, third-party/vendor outages, force majeure
Scheduled maintenance with 24-hour advance notice excluded
Credit tier table not publicly confirmed (document returns 403)
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Premier
SLA-eligible
Subscription · 24/7
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Harness CI/CD Platform
Unified platform for CI/CD, feature flags, cloud cost management, chaos engineering, and security testing
Developer Tools
99.5%
covered
Notes — Harness (Harness, Inc., Delaware; San Francisco, CA) is a unified CI/CD, feature flags, and cloud cost management platform. The SLA is quarterly per module: standard support customers get 99.5% and premier support customers get 99.8%. Credits are calculated as a percentage of the affected module’s quarterly fees. Claims must be submitted within 15 days of quarter-end; Harness pays within 45 days. Only SaaS deployments are covered — self-hosted is excluded. The full credit tier table is not publicly available online.
Found an error?
Suggest a correction ↗