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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
30%
Max credit
10d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support ticket · ibm.com/mysupport
Deadline
10 days of incident
Review timeline
45 days
Credit applied
Applied to a future invoice for the affected HashiCorp Cloud service
Required evidence: Detailed description of events resulting in Downtime, including request logs documenting errors, Time and duration of the Downtime, Number and location(s) of affected users (if applicable), Descriptions of attempts to resolve the Downtime at time of occurrence
Common exclusions
Factors outside HashiCorp's reasonable control (natural disaster, war, terrorism, riots, government action, network attacks, network/device failure at customer site)
Services, hardware, or software provided by a third party (e.g. underlying cloud platform services)
Use of customer password or equipment to access the network
Customer or third-party improper use, scaling or configuration, or failure to follow appropriate security practices
Scheduled downtime for maintenance and upgrades
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 7
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
HCP Boundary
Managed access management
Security
99.9%
covered
HCP Consul
Managed service mesh
Networking
99.9%
covered
HCP Packer
Image management service
DevOps
99.9%
covered
HCP Terraform (Terraform Cloud)
Managed Terraform workflow
Infrastructure as Code
99.9%
covered
HCP Vault
Managed secrets management
Security
99.9%
covered
HCP Vault Radar
Secret discovery and scanning
Security
99.9%
covered
HCP Vault Secrets
Managed secrets management
Security
99.9%
covered
Notes — HashiCorp is a DevOps & Development provider. See the official SLA at https://cloud.hashicorp.com/sla. The HashiCorp Cloud SLA applies only to HashiCorp Cloud services at the Enterprise tier or above. Service Credits are tiered (10% / 20% / 30% of Applicable Quarterly Service Fees) based on Quarterly Uptime Percentage, capped at 30%. To claim, log a support ticket within ten (10) business days after the last day of the affected Quarter; claims are processed within 45 days. Development/Dev-tier clusters are not covered.
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