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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
100%
Max credit
14d
Claim window
Credit
Remedy
All plans
Min plan
How to claim
Submission
Ticket · hetzner.com/support
Deadline
14 days of incident
Credit applied
Non-refundable Cloud Credits for future Hetzner Cloud usage only
Required evidence: Affected Cloud Server IDs, Dates and duration of unavailability
Common exclusions
Scheduled maintenance announced at least 24 hours in advance
Force majeure events
Customer-caused failures (software, configuration, operational practices)
Live migrations required for host stability
DDoS attacks and cyberattacks
Network interruptions outside Hetzner's control
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Cloud Servers
Hetzner Cloud virtual servers (CX, CPX, CCX lines)
Compute
99.9%
covered
vServers
Hetzner vServer instances
Compute
99.9%
covered
Load Balancers
Managed load balancers — not covered by Cloud Server SLA
Networking
—
not covered
Object Storage
S3-compatible object storage — not covered by Cloud Server SLA
Storage
—
not covered
Notes — Hetzner is a Cloud Infrastructure provider based in Germany. The SLA covers Cloud Servers and vServers with a 99.9% monthly availability commitment and pro-rata credits (hourly rate × duration of unavailability, capped at 100% of the affected server’s monthly invoice). Additional services such as load balancers, firewalls, snapshots, backups, managed Kubernetes, and object storage are explicitly excluded from SLA coverage.
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