✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Contact account team
Common exclusions
No public uptime SLA with credit remedy
Sole public remedy is prompt correction of non-conforming service
Custom uptime SLA available only via Enterprise negotiation
Support tiers complementary, not the SLA
Free
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Free · Community
Starter
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Subscription · Business hours
Business
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Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Hightouch Reverse ETL
Reverse ETL and data activation platform syncing warehouse data to CRM, marketing, and operational tools
Data & Analytics
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not covered
Notes — Hightouch (Carry Technologies, Inc. dba Hightouch, California) is a reverse ETL and data activation platform. While marketing references 99.99% global uptime, the public Terms of Service provides no contractual uptime commitment — the sole stated remedy for service defects is “prompt correction.” Custom uptime SLAs with credit schedules are available only through Enterprise plan negotiation.
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