Hootsuite

Notes — Hootsuite is a Marketing & Analytics provider. See the official SLA at https://www.hootsuite.com/legal/enterprise-service-level-agreement. Hootsuite’s SLA applies only to Enterprise Services purchased under an Authorization Form; self-serve/standard plans have no public uptime SLA (the self-serve terms disclaim continuous availability). The 99.9% Service Availability commitment is for the Platform overall, no per-service uptime tiers are published. Remedy is a service extension (days added to the end of Term), not a percentage invoice credit and not automatic: tiers are 3 days (<99.9% to >=99.0%), 7 days (<99.0% to >=95.0%), 15 days (<95.0%), capped at 15 days per calendar month. Customer must notify Hootsuite within 30 days of becoming eligible or forfeit the credit.