Vendors › HubSpot
HubSpot SLA
99.95%
Uptime commitment
30%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 30%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99.9% | 20% |
| 99% | 30% |
How to claim
| Submission method | Support Ticket — help.hubspot.com ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| CMS Hub Content management system | CMS | 99.95% | eligible |
| HubSpot CRM Customer relationship management | CRM | 99.95% | eligible |
| Marketing Hub Marketing automation | Marketing | 99.95% | eligible |
| Sales Hub Sales CRM and tools | Sales | 99.95% | eligible |
| Service Hub Customer service platform | Support | 99.95% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
HubSpot is a CRM & Sales provider. See the official SLA at https://legal.hubspot.com/hubspot-product-and-services-agreement.
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