✓
Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.95% uptime.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.95%
Uptime
time-based
Max credit
20d
Claim window
Credit
Remedy
Starter
Min plan
How to claim
Submission
Contact HubSpot · legal.hubspot.com/product-specific-terms
Deadline
20 days of incident
Review timeline
Not specified
Credit applied
Applied against an invoice or charge for the following renewal Subscription Term
Common exclusions
Force majeure events
Customer-caused issues
Third-party internet/telecom failures
Misuse of the service
Maintenance windows
Data migrations
Free Services
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
CMS Hub
Content management system
CMS
99.95%
covered
HubSpot CRM
Customer relationship management
CRM
99.95%
covered
Marketing Hub
Marketing automation
Marketing
99.95%
covered
Sales Hub
Sales CRM and tools
Sales
99.95%
covered
Service Hub
Customer service platform
Support
99.95%
covered
Notes — HubSpot is a CRM & Sales provider. The “Service Uptime Commitment” is published in HubSpot’s Product Specific Terms: a 99.95% monthly Service Uptime target for paid Subscription Services. A credit (pro-rated fees for the downtime) is available only if uptime falls below 99.95% for two (2) or more consecutive calendar months, and the customer must request it within twenty (20) days of the end of the relevant month. There is no tiered credit schedule or stated maximum credit cap, and credits are not automatic.
Found an error?
Suggest a correction ↗