✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
10%
Max credit
60d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
IBM Support · ibm.com/cloud/support
Deadline
60 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 57
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Block Storage for VPC
Block Storage for VPC service
Storage
99.999%
covered
App ID
App ID service
Security
99.99%
covered
Application Load Balancer for VPC
Application Load Balancer for VPC service
Networking
99.99%
covered
Bare Metal Servers for VPC
Bare Metal Servers for VPC service
Compute
99.99%
covered
Cloud Internet Services
Cloud Internet Services service
Networking
99.99%
covered
Cloud Object Storage
Cloud Object Storage service
Storage
99.99%
covered
Databases for Elasticsearch
Databases for Elasticsearch service
Database
99.99%
covered
Databases for etcd
Databases for etcd service
Database
99.99%
covered
Databases for MongoDB
Databases for MongoDB service
Database
99.99%
covered
Databases for MySQL
Databases for MySQL service
Database
99.99%
covered
Databases for PostgreSQL
Databases for PostgreSQL service
Database
99.99%
covered
Databases for Redis
Databases for Redis service
Database
99.99%
covered
Db2 on Cloud
Db2 on Cloud service
Database
99.99%
covered
Event Streams
Event Streams service
Integration
99.99%
covered
File Storage for VPC
File Storage for VPC service
Storage
99.99%
covered
Hyper Protect Crypto Services
Hyper Protect Crypto Services service
Security
99.99%
covered
IBM Cloud Kubernetes Service
IBM Cloud Kubernetes Service service
Containers
99.99%
covered
IBM Cloudant
IBM Cloudant service
Database
99.99%
covered
Key Protect
Key Protect service
Security
99.99%
covered
Red Hat OpenShift on IBM Cloud
Red Hat OpenShift on IBM Cloud service
Containers
99.99%
covered
Secrets Manager
Secrets Manager service
Security
99.99%
covered
Transit Gateway
Transit Gateway service
Networking
99.99%
covered
Virtual Private Cloud
Virtual Private Cloud service
Networking
99.99%
covered
Virtual Server for VPC
Virtual Server for VPC service
Compute
99.99%
covered
VMware Solutions
VMware Solutions service
Compute
99.99%
covered
Watson Query
Watson Query service
Database
99.99%
covered
API Connect
API Connect service
Integration
99.95%
covered
Cloud Foundry
Cloud Foundry service
Platform
99.95%
covered
Db2 Warehouse
Db2 Warehouse service
Analytics
99.95%
covered
IBM Cloud Code Engine
IBM Cloud Code Engine service
Compute
99.95%
covered
IBM Cloud Functions
IBM Cloud Functions service
Compute
99.95%
covered
MQ on Cloud
MQ on Cloud service
Integration
99.95%
covered
Power Virtual Server
Power Virtual Server service
Compute
99.95%
covered
Activity Tracker
Activity Tracker service
Management
99.9%
covered
App Connect
App Connect service
Integration
99.9%
covered
Blockchain Platform
Blockchain Platform service
Emerging Tech
99.9%
covered
Certificate Manager
Certificate Manager service
Security
99.9%
covered
Cloud Monitoring
Cloud Monitoring service
Management
99.9%
covered
Cognos Analytics
Cognos Analytics service
Analytics
99.9%
covered
Container Registry
Container Registry service
Containers
99.9%
covered
Continuous Delivery
Continuous Delivery service
DevOps
99.9%
covered
Direct Link
Direct Link service
Networking
99.9%
covered
IBM Cloud Pak for Data
IBM Cloud Pak for Data service
Analytics
99.9%
covered
IBM Cloud Satellite
IBM Cloud Satellite service
Hybrid Cloud
99.9%
covered
Log Analysis
Log Analysis service
Management
99.9%
covered
Natural Language Understanding
Natural Language Understanding service
AI & Machine Learning
99.9%
covered
Schematics
Schematics service
DevOps
99.9%
covered
Security and Compliance Center
Security and Compliance Center service
Security
99.9%
covered
Speech to Text
Speech to Text service
AI & Machine Learning
99.9%
covered
Streaming Analytics
Streaming Analytics service
Analytics
99.9%
covered
Text to Speech
Text to Speech service
AI & Machine Learning
99.9%
covered
VPN for VPC
VPN for VPC service
Networking
99.9%
covered
Watson Assistant
Watson Assistant service
AI & Machine Learning
99.9%
covered
Watson Discovery
Watson Discovery service
AI & Machine Learning
99.9%
covered
Watson Machine Learning
Watson Machine Learning service
AI & Machine Learning
99.9%
covered
Watson Studio
Watson Studio service
AI & Machine Learning
99.9%
covered
IBM Cloud DNS Services
IBM Cloud DNS Services service
Networking
100%
covered
Notes — IBM Cloud is a Cloud Infrastructure provider. See the official SLA at https://cloud.ibm.com/docs/overview?topic=overview-slas. IBM Cloud SLAs are per-service: each service’s availability target and credit amounts are defined in its individual Transaction Document / Service Description.
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