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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
50%
Max credit
5d
Claim window
Credit
Remedy
Annual
Min plan
How to claim
Submission
Email · mailto:support@influxdata.com
Deadline
5 days of incident
Credit applied
Applied as credit on next invoice
Required evidence: Dates and times the Service was Unavailable, Related logs documenting the unavailability
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Pay-as-you-go subscription plans (SLA applies to annual pre-pay only)
Support tiers complementary, not the SLA
Pay-as-you-go
—
Usage-based · Business hours
Annual Pre-pay
SLA-eligible
Annual subscription · Business hours
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
InfluxDB Cloud
Managed time-series database-as-a-service
Database
99.9%
covered
Notes — InfluxDB Cloud offers a 99.9% monthly availability SLA for annual pre-pay subscribers only — pay-as-you-go customers are explicitly excluded. The claim window is an unusually short five calendar days after month-end. Maximum credit is capped at 50% of monthly fees. Specific credit tier percentages were not captured verbatim; direct document review recommended.
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