✓
Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
—
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Email · mailto:service@jfrog.com
Deadline
30 days of incident
Required evidence: Written notification to service@jfrog.com, Incident dates and times, Affected JFrog services and account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Free or trial plan services
Beta or preview features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Subscription · 24/7
Enterprise+
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
JFrog Platform (Premium High Availability)
High-availability JFrog Platform with Premium HA add-on
Developer Tools
99.99%
covered
JFrog Platform (Standard)
Artifact management, DevSecOps, and software supply chain security platform
Developer Tools
99.9%
covered
Notes — JFrog (JFrog Ltd, Israel) provides artifact management and DevSecOps platform services. The SLA commits to 99.9% uptime for Standard plans and 99.99% with the Premium HA add-on. Credits are issued as service term extensions (days added to subscription), not percentage refunds — capped at 30 days total. Claims must be submitted in writing to service@jfrog.com within 30 days of the month-end in which the breach occurred.
Found an error?
Suggest a correction ↗