✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · kinaxis.com/en/trust-center
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Control Tower
End-to-end supply chain visibility
Supply Chain Visibility
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covered
Demand Planning
AI-powered demand forecasting
Demand Planning
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covered
Inventory Planning
Multi-echelon inventory optimization
Inventory Management
—
covered
RapidResponse Planning
Supply chain planning and S&OP
Supply Chain Planning
—
covered
Notes — Kinaxis is a Other SaaS provider. Kinaxis does not publish a public availability SLA; per its Trust Center, the availability SLA is part of the contractual SaaS Agreement (Order Form, Support Guide, Security Guide, availability SLA, and Data Processing Agreement) and is not publicly disclosed.
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