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Credit-backed
Publishes an SLA backed by service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
10 days
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Contact support · knowbe4.com/support
Required evidence: Documentation of downtime period, Account details
Common exclusions
Maintenance Windows
Force majeure events
Third-party software or hardware failures
Customer negligence or non-performance
Free, trial, beta, or early access customers
Commercially reasonable efforts language — not a hard guarantee
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
KnowBe4 Security Awareness Training Platform
Security awareness training, phishing simulation, and compliance training for employees
Security & Identity
99.9%
covered
Notes — KnowBe4 (KnowBe4, Inc., Clearwater FL) is a security awareness training and phishing simulation platform. The SLA targets 99.9% monthly uptime using “commercially reasonable efforts” language — it is a target, not a hard guarantee. Credits are issued as additional subscription days (max 10 days per subscription year), applied as a prorated discount on the next renewal rather than as a monetary credit. Credits are forfeited if not used in the following subscription term.
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