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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support · support.konghq.com
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Kong Gateway
API gateway
API Gateway
99.99%
covered
Kong Insomnia
API design and testing
API Development
99.99%
covered
Kong Konnect
Cloud API management
API Management
99.99%
covered
Kong Mesh
Service mesh
Service Mesh
99.99%
covered
Notes — Kong is a Integration & Automation provider. See the official SLA at https://konghq.com/legal/service-level-agreement.
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