✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
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Uptime
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Max credit
—
Claim window
None
Remedy
Premium
Min plan
How to claim
Submission
Contact support · support.fortinet.com
Common exclusions
SLA terms require Premium (FortiCare Elite) support tier
Standard support customers have no guaranteed credit remedy
Support tiers complementary, not the SLA
Standard (FortiCare Premium)
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Included · Business hours
Premium (FortiCare Elite)
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Lacework FortiCNAPP
Cloud-native application protection platform (CNAPP) — formerly Lacework, now part of Fortinet
Security & Identity
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not covered
Notes — Lacework was acquired by Fortinet and is now branded as Lacework FortiCNAPP. The SLA document exists but specific uptime percentages and credit tiers are not publicly accessible. Service credits are available only to Premium (FortiCare Elite) support tier customers. Contact Fortinet/Lacework directly for current SLA terms.
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