Vendors › LangChain
LangChain SLA
99.5%
Uptime commitment
20%
Max service credit
–
Claim window
Auto
Credit application
standard
Min plan for SLA
B
- Credits applied automatically Service credits are issued without you having to file a claim.
- Below-average uptime commitment: 99.5% Leaves a comparatively wide error budget.
- Credit cap: 20% The most you can recover for a bad month.
Service credit policy
Calculation: tiered · Remedy: credit · Max 20%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.5% | 10% |
| 99% | 20% |
How to claim
| Submission method | Automatic · langchain.com/support-plans ↗ |
|---|---|
| Review timeline | N/A — auto-applied |
| Credit applied | Credited to next invoice automatically |
Per-service SLAs (3)
Hyperscalers and most platforms commit to SLAs per service, not one blanket number. 3 tracked · 2/3 SLA-eligible.
| Service | Category | Uptime | SLA | Source |
|---|---|---|---|---|
| LangSmith LLM observability & evaluation | AI | – | eligible | SLA ↗ |
| LangGraph Platform Agent deployment runtime | AI | – | eligible | SLA ↗ |
| LangChain (OSS) Open-source framework | AI | – | not covered | SLA ↗ |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | No | Business hours |
| Enterprise | Custom | No | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Beta / preview features
Notes
LangChain is an AI & Machine Learning provider. See the SLA/terms at https://www.langchain.com/support-plans.
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