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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 20%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.5%
Uptime
20%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Automatic · langchain.com/support-plans
Review timeline
N/A — auto-applied
Credit applied
Credited to next invoice automatically
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
—
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
LangSmith
LLM observability & evaluation
AI
—
covered
LangGraph Platform
Agent deployment runtime
AI
—
covered
LangChain (OSS)
Open-source framework
AI
—
not covered
Notes — LangChain is an AI & Machine Learning provider. See the SLA/terms at https://www.langchain.com/support-plans.
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