✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · lastpass.com/legal-center/terms-of-service/business
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Admin Console
Central administration
Management
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covered
LastPass MFA
Multi-factor authentication
Authentication
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covered
LastPass SSO
Single sign-on
Authentication
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covered
LastPass Vault
Password vault storage
Password Management
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covered
Notes — LastPass is a Security & Identity provider. LastPass does not publish a public uptime SLA with service credits; see the LastPass Business Terms of Service (Last Updated January 2024), which disclaims any uptime/availability warranty.
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