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Termination-only
Publishes an SLA whose only remedy for a missed commitment is contract termination, not a service credit.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
—
Max credit
5d
Claim window
Term + refund
Remedy
Enterprise
Min plan
How to claim
Submission
Email or support request portal · mailto:support@launchdarkly.com
Deadline
5 days of incident
Review timeline
Not specified
Credit applied
Applied to next invoice
Required evidence: SLA credit request in subject line, Incident description, Dates and times of unavailability, Status Page reference or monitoring logs and supporting evidence
Common exclusions
Planned or emergency maintenance
Factors beyond LaunchDarkly's reasonable control (force majeure)
Customer's computing devices or local area networks
Acts or omissions of Customer
Use outside the scope of the agreement
Third-party hardware or software issues
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
LaunchDarkly API
Management API
APIs
99.99%
covered
LaunchDarkly Feature Flags
Feature flag delivery
DevOps
99.99%
covered
LaunchDarkly Data Export
Flag analytics export
Analytics
99.9%
covered
LaunchDarkly Experimentation
A/B testing and experiments
Analytics
99.9%
covered
Notes — LaunchDarkly is a DevOps & Development provider. See the official SLA at https://launchdarkly.com/policies/service-level-agreement/.
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