✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
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Uptime
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Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
Common exclusions
No publicly accessible SLA document exists
All logrocket.com pages return HTTP 403; trust.logrocket.com DNS failure
Uptime SLA is Enterprise-only and negotiated as a private agreement
General 12-month fee liability cap in T&C is not an SLA credit structure
Acquired by Perforce Software in 2024 — terms may have changed
Support tiers complementary, not the SLA
Starter
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Usage-based · Business hours
Professional
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Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
LogRocket Session Replay & Analytics
Session replay, product analytics, and error tracking platform for frontend debugging and user experience monitoring
Developer Tools
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not covered
Notes — LogRocket (LogRocket, Inc., Delaware; Boston, MA; acquired by Perforce Software 2024) is a session replay, product analytics, and error tracking platform. No publicly accessible SLA exists — all pages return HTTP 403 and trust.logrocket.com does not resolve. An “Uptime SLA” is listed as an Enterprise-tier feature on the pricing page, but specific uptime percentages, credit structures, and claim processes are not publicly disclosed and are negotiated as private Enterprise contract terms.
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