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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
25%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Looker (Google Cloud core) support contact form · cloud.google.com/support
Deadline
30 days of incident
Review timeline
Not specified
Credit applied
Monetary credit applied to future use of the Covered Service
Required evidence: Log files showing Downtime and the date and time they occurred
Common exclusions
Features or services designated pre-general availability
Features or services excluded from the SLA in the Documentation
Resources or Services for development, staging or other non-production usage
Use of the Covered Services that does not conform with the Documentation
Errors caused by factors outside of Google's reasonable control
Errors resulting from Customer or third-party software or hardware
Errors resulting from abuses or behaviors that violate the Agreement
Errors resulting from quotas applied by the system or listed in the Documentation
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Looker (Google Cloud core) Enterprise Edition
Looker (Google Cloud core) Enterprise Edition
BI
99.9%
covered
Looker (Google Cloud core) Embed Product
Looker (Google Cloud core) Embed Product
BI
99.9%
covered
Looker (Google Cloud core) Standard Edition
Looker (Google Cloud core) Standard Edition
BI
99.5%
covered
Notes — Looker is a Business Intelligence provider. See the official SLA at https://cloud.google.com/terms/looker-core/sla. Looker (Google Cloud core) SLOs vary by edition: Standard Edition 99.5%, Enterprise Edition and Embed Product 99.9%. Credits are tiered (10% for the band above 99.0%, 25% for uptime below 99.0%) and capped at 25% of the monthly bill. Credits are not automatic, the customer must notify Looker support within 30 days of becoming eligible and provide log files showing the Downtime.
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