✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
None
Min plan
How to claim
Submission
Contact support
Common exclusions
Services provided on an as-is basis with no uptime warranty or credit remedy
Support tiers complementary, not the SLA
Starter
—
Free · Community
Pro
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Subscription · Business hours
Enterprise
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Custom · Business hours
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Metabase Cloud
Open-source-based BI and data visualization platform (hosted cloud service)
Analytics & BI
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not covered
Notes — Metabase is a business intelligence tool available as open-source software and a managed cloud service. The Hosting Terms of Service (May 2024) contain explicit “as is” / no warranty disclaimers with no numeric uptime commitment or credit structure. Enterprise plans include a 1-day support response SLA — not an infrastructure uptime guarantee.
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