M
SLA Profile
Microsoft Dynamics 365
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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Microsoft customer support
Deadline
30 days of incident
Review timeline
Typically within 45 days of receipt of the claim
Credit applied
Applied to Applicable Service Fees following claim approval
Required evidence: Detailed description of the Incident, Time and duration of downtime, Affected resource names, Number and location(s) of affected users, Description of errors that occurred during the Incident
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Dynamics 365 Commerce
Unified commerce
E-commerce
99.9%
covered
Dynamics 365 Customer Service
Customer service platform
Customer Service
99.9%
covered
Dynamics 365 Finance
Financial management
ERP
99.9%
covered
Dynamics 365 Marketing
Marketing automation
Marketing
99.9%
covered
Dynamics 365 Sales
Sales automation
CRM
99.9%
covered
Dynamics 365 Supply Chain
Supply chain management
ERP
99.9%
covered
Notes — Microsoft Dynamics 365 is a Enterprise Software provider. See the official SLA at https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services.
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