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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.5%
Uptime
30%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Request to Miro under the Master Cloud Agreement
Deadline
30 days of incident
Credit applied
Applied to next invoice (account must be fully paid up)
Common exclusions
General internet problems or outages caused by power supply carriers
Malfunction of equipment, systems software, network connections or other infrastructure not owned or operated by Miro
Force majeure events or other factors outside the reasonable control of Miro
Scheduled service or maintenance or reasonable emergency maintenance
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Miro AI
AI-powered features
AI
99.5%
covered
Miro Boards
Infinite canvas boards
Collaboration
99.5%
covered
Miro Integrations
Third-party integrations
Integrations
99.5%
covered
Miro Templates
Pre-built templates
Templates
99.5%
covered
Notes — Miro is a Communication & Collaboration provider. See the official SLA at https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf.
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