✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
None
Min plan
How to claim
Submission
Email
Common exclusions
No uptime SLA applicable to Mode users — the SLA section (Section 3.3) is explicitly excluded by the Mode Subscription Addendum
Support tiers complementary, not the SLA
Standard
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Included · Business hours (5am–6pm PT, Mon–Fri, excluding US federal holidays)
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Mode Analytics / ThoughtSpot Analyst Studio
Collaborative SQL notebook and data analysis platform (acquired by ThoughtSpot July 2023)
Analytics & BI
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not covered
Notes — Mode Analytics was acquired by ThoughtSpot in July 2023 and is now ThoughtSpot Analyst Studio. The Mode Subscription Addendum explicitly excludes the SLA section of the ThoughtSpot agreement. Mode users have no contractual uptime guarantee or credit remedy; support is provided by email and chat on business hours only. ThoughtSpot Cloud customers on Pro/Enterprise plans have a separate 99% uptime SLA — see the ThoughtSpot entry.
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