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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
30%
Max credit
90d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Email · mailto:support@monday.com
Deadline
90 days of incident
Review timeline
Not specified
Credit applied
Applied against future payment obligations (non-refundable)
Required evidence: Detailed Credit request
Common exclusions
Planned maintenance (with 3+ days notice)
Acts beyond monday.com's reasonable control
Customer or third-party issues
Denial of service (DDoS) attacks
Read-Only Mode under 45 minutes
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Monday.com Work OS (Enterprise)
Enterprise plans only - 90-day claim window
Project Management
99.9%
covered
Monday.com Work OS (Standard/Pro)
No financial SLA for Standard/Pro tiers
Project Management
99.9%
covered
Monday.com WorkDocs (Enterprise)
Document collaboration - Enterprise only
Collaboration
99.9%
covered
Notes — Monday.com is a Productivity & Collaboration provider. See the official SLA at https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/. The financial SLA (99.9% uptime, tiered service credits) applies to Enterprise Plan customers only; lower tiers (Standard/Pro) have no financial SLA.
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