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Credit-backed
Publishes an SLA backed by tiered service credits: 99.995% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.995%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Portal · support.mongodb.com
Deadline
30 days of incident
Review timeline
45 days
Credit applied
Applied to next invoice
Required evidence: Detailed description of events resulting in Downtime, including request logs, Time and duration of the Downtime, Number and location(s) of affected users (if applicable), Description of attempts made to resolve the Downtime at the time
Common exclusions
Factors outside MongoDB's reasonable control (natural disaster, war, government action, network/device failure at your site)
Third-party services/hardware/software (e.g. the underlying cloud platform)
Use of your password or equipment to access the network
Customer improper use/scaling/configuration or failure to follow security practices
MongoDB Beta Offerings
Partial minutes of unavailability and scheduled maintenance/upgrade downtime
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
MongoDB Atlas Clusters
Managed MongoDB clusters
Database
99.995%
covered
Atlas Search
Full-text search
Search
99.99%
covered
Atlas App Services
Backend-as-a-Service
Backend
99.9%
covered
Atlas Charts
Data visualization
Analytics
99.9%
covered
Atlas Data Lake
Federated queries
Analytics
99.9%
covered
Atlas Triggers
Database triggers
Serverless
99.9%
covered
Notes — MongoDB Atlas is a Database & Data Infrastructure provider. See the official SLA at https://www.mongodb.com/legal/service-level-agreement.
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