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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 15%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.95%
Uptime
15%
Max credit
10d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Notify Salesforce (SFDC) support · status.salesforce.com/products/Mulesoft
Deadline
10 days of incident
Review timeline
Not specified
Credit applied
Service credit for future subscriptions
Required evidence: Notification of unavailability for the affected calendar month
Common exclusions
Force majeure events
Causes contributed directly by Customer, its Affiliates or vendors
Software or hardware not provided by SFDC
Regularly scheduled maintenance
CloudHub application not deployed to two or more CloudHub Workers
CloudHub application not deployed in a production environment
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Anypoint Exchange
API and asset marketplace
API Marketplace
99.95%
covered
Anypoint Platform
Integration platform
iPaaS
99.95%
covered
API Manager
API management
API Management
99.95%
covered
CloudHub
Cloud integration runtime
Runtime
99.95%
covered
MuleSoft Composer
No-code integration
No-Code Integration
99.95%
covered
Notes — MuleSoft is a Integration & Automation provider. See the official MuleSoft Cloud Offerings SLA at https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Agreements/mulesoft-cloud-offerings-SLA-forSalesforce-uMSA.pdf.
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