Vendors › New Relic
New Relic SLA
99.95%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: none · Remedy: termination_only
How to claim
| Submission method | N/A - No SLA credits available — support.newrelic.com ↗ |
|---|---|
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (7)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| New Relic Alerts Alerting and incident management | Alerting | 99.95% | eligible |
| New Relic APM Application performance monitoring | APM | 99.95% | eligible |
| New Relic Browser Real user monitoring | RUM | 99.95% | eligible |
| New Relic Infrastructure Infrastructure monitoring | Monitoring | 99.95% | eligible |
| New Relic Logs Log management | Logging | 99.95% | eligible |
| New Relic Mobile Mobile app monitoring | Mobile | 99.95% | eligible |
| New Relic Synthetics Synthetic monitoring | Monitoring | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
New Relic is a Monitoring & Observability provider. See the official SLA at https://newrelic.com/termsandconditions/sla.
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