✓
Credit-backed
Publishes an SLA backed by per-incident service credits: 99.9% uptime, credits up to 5%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
5%
Max credit
3d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Written notice to Notion · notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d
Deadline
3 days of incident
Credit applied
Applied to the month in which the incident occurred
Common exclusions
Holidays
Weekends
Scheduled maintenance
Force Majeure events
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Notion (the Services)
Notion's SLA commits a single 99.9% monthly Availability for "the Services" as a whole; no per-service uptime tiers are published.
Productivity
99.9%
covered
Notes — Notion is a Productivity & Collaboration provider. See the official Service Level Terms at https://www.notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d.
Found an error?
Suggest a correction ↗