Vendors › NVIDIA
NVIDIA SLA
99%
Uptime commitment
25%
Max service credit
60d
Claim window
Manual
Credit application
enterprise
Min plan for SLA
B
- Service credits on request Credits are available, but you must file a claim to receive them.
- Below-average uptime commitment: 99% Leaves a comparatively wide error budget.
- Generous claim window: 60 days Ample time to notice an outage and file for credit.
- Credit cap: 25% The most you can recover for a bad month.
- SLA only on top-tier plans The uptime SLA applies only to enterprise customers.
Service credit policy
Calculation: tiered · Remedy: credit · Max 25%
| If monthly uptime falls below | Service credit |
|---|---|
| 99% | 10% |
| 95% | 25% |
How to claim
| Submission method | Support Ticket · nvidia.com/en-us/support/ ↗ |
|---|---|
| Deadline (submission) | 60 days · File a claim within 2 months of the incident start |
| Review timeline | 30 days |
| Credit applied | Applied to future invoice |
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence.
Per-service SLAs (4)
Hyperscalers and most platforms commit to SLAs per service, not one blanket number. 4 tracked · 2/4 SLA-eligible.
| Service | Category | Uptime | SLA | Source |
|---|---|---|---|---|
| NVIDIA NIM Containerized inference microservices | AI | – | not covered | SLA ↗ |
| API Catalog Hosted model endpoints (build.nvidia.com) | AI | – | not covered | SLA ↗ |
| DGX Cloud Managed GPU cloud (SLA-covered) | AI | – | eligible | SLA ↗ |
| NVIDIA AI Enterprise Production AI software suite | AI | – | eligible | SLA ↗ |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | No | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Beta / preview features
Notes
NVIDIA is an AI & Machine Learning provider. See the SLA/terms at https://www.nvidia.com/en-us/agreements/service-level-agreement/nvidia-cloud-services-service-level-agreement/.
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