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Credit-backed
Publishes an SLA backed by tiered service credits: 99% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99%
Uptime
25%
Max credit
60d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support Ticket · nvidia.com/en-us/support/
Deadline
60 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
NVIDIA NIM
Containerized inference microservices
AI
—
not covered
API Catalog
Hosted model endpoints (build.nvidia.com)
AI
—
not covered
DGX Cloud
Managed GPU cloud (SLA-covered)
AI
—
covered
NVIDIA AI Enterprise
Production AI software suite
AI
—
covered
Notes — NVIDIA is an AI & Machine Learning provider. See the SLA/terms at https://www.nvidia.com/en-us/agreements/service-level-agreement/nvidia-cloud-services-service-level-agreement/.
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