Does OCI offer a service-level agreement (SLA)?

Yes. OCI backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is OCI's uptime commitment?

OCI's headline uptime commitment is 99.99%, generally measured per month.

How do I claim OCI SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › OCI

SLA Profile

OCI

Cloud Infrastructure ·oci.com ↗ ·verified 2026-06-23

Official SLA ↗

✓

Credit-backed

Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 25%.

Source: official SLA ↗ · checked 2026-06-23 · View as JSON

99.99%

Uptime

25%

Max credit

60d

Claim window

Credit

Remedy

Standard

Min plan

How to claim

Submission Contact your Oracle account manager · oracle.com/cloud/sla/

Deadline 60 days of incident

Review timeline Within 60 days of Oracle's receipt of the claim

Credit applied Service credit as percentage of net fees for the affected service

Required evidence: Name of the affected Oracle PaaS/IaaS Cloud Service, Detailed description of the circumstances of the claim, Time and duration of the downtime, Region affected, Relevant OCIDs (tenancy, compartment, affected resource)

Common exclusions

Your equipment, software, or third-party technology (incl. third-party platforms you deploy on)

Inter-related service failures (credits only for the root-cause Primary Service)

Your or your Users' actions or inactions and misconfigurations (e.g. mis-configured security groups, VCNs, network firewall policy, exceeding service limits)

Anything excluded from Unplanned Downtime per the Oracle Cloud Hosting and Delivery Policies (sec. 3.3)

Maintenance periods not selected or agreed to by you are excluded from Common Exclusions

Support tiers complementary, not the SLA

Standard SLA-eligible

Included · Business hours

Enterprise SLA-eligible

Custom · 24/7

Per-service SLAs · 99

Most platforms commit to SLAs per service, not one blanket number.

Service

Category

Uptime

SLA

Autonomous Database (Data Guard)

With Autonomous Data Guard enabled

Database

99.995%

covered

Oracle Globally Distributed Autonomous Database - Premium

—

99.995%

not covered

MySQL HeatWave (High Availability)

MySQL with HA option enabled

Database

99.99%

covered

OCI Block Volume

Block storage read/write IO

Storage

99.99%

covered

OCI Compute (Multi-AD/Fault Domain)

Instances across multiple Availability Domains

Compute

99.99%

covered

OCI DNS

Authoritative DNS queries

Networking

99.99%

covered

OCI File Storage

NFS request processing

Storage

99.99%

covered

OCI Key Management (Vault)

Key management operations

Identity

99.99%

covered

OCI Load Balancer

Traffic processing availability

Networking

99.99%

covered

Oracle Cloud Infrastructure Database - Block Volume

—

99.99%

not covered

Autonomous Database (Standard)

Without Autonomous Data Guard

Database

99.95%

covered

Exadata Database Service

Exadata Infrastructure availability

Database

99.95%

covered

OCI Functions

Function invocation availability

Compute

99.95%

covered

OCI IAM

Identity and Access Management

Identity

99.95%

covered

Oracle Kubernetes Engine (OKE)

Kubernetes API Server uptime

Compute

99.95%

covered

Oracle Exadata Exascale VM Image

—

99.95%

not covered

Oracle Exadata Exascale RDMA

—

99.95%

not covered

Oracle Exadata Exascale Database

—

99.95%

not covered

Oracle Exadata Exascale Database - Additional

—

99.95%

not covered

Oracle Exadata Exascale Additional Storage

—

99.95%

not covered

Exadata Database ECPU - Dedicated

—

99.95%

not covered

Oracle Autonomous Data Warehouse - BYOL - OCPU Per Hour

—

99.95%

not covered

Oracle Autonomous Data Warehouse - OCPU Per Hour

—

99.95%

not covered

Oracle Autonomous Transaction Processing - OCPU

—

99.95%

not covered

Oracle Autonomous Transaction Processing - BYOL

—

99.95%

not covered

Oracle Autonomous Transaction Processing - Exadata

—

99.95%

not covered

Oracle Autonomous Data Warehouse - Exadata

—

99.95%

not covered

Oracle Autonomous Data Warehouse - ECPU

—

99.95%

not covered

Oracle Autonomous JSON Database

—

99.95%

not covered

Oracle Cloud Infrastructure - Database with PostgreSQL

—

99.95%

not covered

Exadata Cloud Infrastructure - Quarter Rack

—

99.95%

not covered

Exadata Cloud Infrastructure - Half Rack

—

99.95%

not covered

Exadata Cloud Infrastructure - Full Rack

—

99.95%

not covered

Oracle Cloud Infrastructure Identity and Access Management - Standard

—

99.95%

not covered

Oracle Cloud Infrastructure Identity and Access Management - Premium

—

99.95%

not covered

Oracle Cloud Infrastructure - Streaming

—

99.95%

not covered

Oracle Autonomous Data Warehouse - Serverless

—

99.95%

not covered

Oracle Autonomous Transaction Processing - Serverless

—

99.95%

not covered

Oracle Autonomous Data Warehouse - Dedicated

—

99.95%

not covered

Oracle Autonomous Data Warehouse - Storage

—

99.95%

not covered

Oracle Cloud Infrastructure - API Gateway

—

99.95%

not covered

Oracle Cloud Infrastructure - Functions

—

99.95%

not covered

Oracle Cloud Infrastructure - Container Engine for Kubernetes

—

99.95%

not covered

Oracle Globally Distributed Autonomous Database - Standard

—

99.95%

not covered

Oracle Autonomous JSON Database - Serverless

—

99.95%

not covered

Base Database Service (Enterprise)

Standard or Enterprise Edition

Database

99.9%

covered

OCI Compute (Single Instance)

Single Fault Domain deployment

Compute

99.9%

covered

OCI FastConnect

Virtual connection connectivity

Networking

99.9%

covered

OCI Object Storage

Standard and Archive storage

Storage

99.9%

covered

OCI Site-to-Site VPN

IPSec VPN connection availability

Networking

99.9%

covered

Oracle Cloud Infrastructure - SQL Watch

—

99.9%

not covered

MySQL HeatWave - AWS - Storage

—

99.9%

not covered

MySQL Database - AWS - Ingress

—

99.9%

not covered

MySQL Database - AWS - Egress Private

—

99.9%

not covered

MySQL Database - AWS - Private Endpoint

—

99.9%

not covered

Oracle Cloud Infrastructure - Generative AI

—

99.9%

not covered

Oracle Cloud Infrastructure - AI Agent

—

99.9%

not covered

Oracle Data Integrator Cloud Service

—

99.9%

not covered

Oracle Big Data Cloud Enterprise

—

99.9%

not covered

Oracle Database Cloud Service - All Editions

—

99.9%

not covered

Oracle Data Integrator Cloud Service - BYOL

—

99.9%

not covered

Oracle Cloud Infrastructure - Database Migration

—

99.9%

not covered

Oracle Analytics Cloud - Professional

—

99.9%

not covered

Oracle Analytics Cloud - Enterprise

—

99.9%

not covered

Oracle Base Database Service - Standard Edition

—

99.9%

not covered

Oracle Base Database Service - Enterprise Edition

—

99.9%

not covered

Oracle Base Database Service - All Editions

—

99.9%

not covered

Oracle Cloud SQL - Compute Capacity

—

99.9%

not covered

Oracle Big Data Service - Compute - Standard

—

99.9%

not covered

Oracle Big Data Service - Compute - Dense IO

—

99.9%

not covered

Oracle Big Data Service - Compute - High Memory

—

99.9%

not covered

Oracle Cloud Infrastructure - Data Safe

—

99.9%

not covered

Oracle Analytics - Professional

—

99.9%

not covered

Oracle Analytics - Enterprise

—

99.9%

not covered

Oracle Cloud Infrastructure - AI Services

—

99.9%

not covered

Oracle Cloud Infrastructure - Health Checks

—

99.9%

not covered

Oracle Cloud Infrastructure - AI Services - Document Understanding

—

99.9%

not covered

Oracle Big Data Service - OCPU Per Hour

—

99.9%

not covered

Oracle Cloud Infrastructure - Data Science

—

99.9%

not covered

Media Services - Media Flow - Standard - H264

—

99.9%

not covered

Media Services - Media Flow - Speed

—

99.9%

not covered

Media Services - Media Flow - Quality

—

99.9%

not covered

MySQL Database - AWS - Storage

—

99.9%

not covered

Oracle Cloud Infrastructure Queue

—

99.9%

not covered

Oracle Cloud Infrastructure - Events

—

99.9%

not covered

Oracle Cloud Infrastructure - Language - NLP

—

99.9%

not covered

Oracle Cloud Infrastructure - Language - Translation

—

99.9%

not covered

MySQL HeatWave - AWS - HeatWave Node

—

99.9%

not covered

MySQL Database - AWS - ECPU

—

99.9%

not covered

Oracle Access Governance - Standard

—

99.9%

not covered

Oracle Access Governance - Premium

—

99.9%

not covered

Oracle Access Governance - Enterprise

—

99.9%

not covered

Oracle Base Database Service on Arm - Standard

—

99.9%

not covered

Oracle Base Database Service on Arm - Enterprise

—

99.9%

not covered

Oracle Base Database Service on Arm - High Performance

—

99.9%

not covered

Oracle Base Database Service on Arm - Extreme Performance

—

99.9%

not covered

Oracle Cloud Infrastructure - Notifications

—

99.9%

not covered

Oracle Cloud Infrastructure Database - Object Storage

—

99.9%

not covered

Oracle APEX Application Development

—

99.9%

not covered

Notes — OCI is a Cloud Infrastructure provider. See the official SLA at https://www.oracle.com/cloud/sla/. The authoritative terms are in the Oracle PaaS and IaaS Public Cloud Services Pillar Document (PDF).

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