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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
50%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Ticket · support.okta.com
Deadline
5 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
API Access Management
API authorization
Security
—
covered
Lifecycle Management
User provisioning
Identity
—
covered
Okta MFA
Multi-factor authentication
Security
—
covered
Okta Single Sign-On
SSO for applications
Identity
—
covered
Universal Directory
Identity management
Identity
—
covered
Notes — Okta is a Security & Identity provider. See the official SLA at https://www.okta.com/agreements/.
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