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Credit-backed
Publishes an SLA backed by per-incident service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Email request with documented proof · resources.onelogin.com/professional-services/onelogin-ssa-us.pdf
Deadline
30 days of incident
Review timeline
Not specified
Credit applied
Credit against fees for affected services
Required evidence: Traceroute reports documenting the downtime
Common exclusions
Force Majeure events
Planned downtime with at least 48 hours prior notice
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
OneLogin Directory
Cloud directory
Directory
99.9%
covered
OneLogin MFA
Multi-factor authentication
MFA
99.9%
covered
OneLogin SSO
Single sign-on
SSO
99.9%
covered
SmartFactor Authentication
Risk-based authentication
Risk-Based Auth
99.9%
covered
Notes — OneLogin is a Security & Identity provider. The SLA is part of the OneLogin Service Subscription Agreement (Section 5.1): see the official agreement at https://resources.onelogin.com/professional-services/onelogin-ssa-us.pdf.
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