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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 20%.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
20%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · orcasecurity.io/contact/
Deadline
30 days of incident
Required evidence: Detailed description of the Downtime incident, Time and duration of the incident, Account details
Common exclusions
Regular Maintenance (Saturdays 2AM–6AM EST)
Scheduled Maintenance (24h advance notice given)
Force majeure events
Customer-caused issues
Third-party service failures
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Orca Cloud Security Platform
Agentless cloud security posture management (CSPM), workload protection, and vulnerability management
Security & Identity
99.9%
covered
Notes — Orca Security (Orca Security Ltd., Israel) provides agentless cloud security posture management. The SLA commits to 99.9% monthly uptime with a two-tier credit structure: 10% credit for uptime between 99.0%–99.9%, 20% credit below 99.0%, capped at 20% of total subscription fees per period. Claims must be filed within 30 days of the month end. Credits are the sole and exclusive remedy for downtime.
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