✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Enterprise
Min plan
Common exclusions
SLA PDF exists but is not publicly accessible (HTTP 403)
Published support response SLAs are not financial/availability SLAs
Uptime and credit terms require enterprise contract negotiation
Support tiers complementary, not the SLA
Standard
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Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Outreach Sales Execution Platform
Sales engagement and revenue intelligence platform for outbound prospecting and pipeline management
Sales & CRM
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not covered
Notes — Outreach (Outreach Corporation, Washington state; Seattle, WA) is a sales engagement and revenue intelligence platform. A dedicated SLA document is confirmed to exist but is gated (HTTP 403). Published support response targets (P1: 1 hour, P2: 4 hours) are response-time targets, not availability or financial SLAs. Uptime commitments and credit terms are available only through enterprise contract negotiation.
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