✓
Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.99%
Uptime
50%
Max credit
60d
Claim window
Credit
Remedy
All plans
Min plan
How to claim
Submission
Ticket · ovhcloud.com/en/support/
Deadline
60 days of incident
Review timeline
Not specified
Credit applied
Non-refundable account credits
Required evidence: Affected instance details, Description of the loss of connectivity, Support ticket filed via OVHcloud Control Panel
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused failures or security responsibility failures
Accounts with delinquent payments or ToS violations
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Business
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Public Cloud Instances
General Purpose, Memory-Optimized, Compute-Optimized, GPU instances
Compute
99.99%
covered
Sandbox Instances
Discovery and Sandbox tier instances
Compute
99.95%
covered
Object Storage
S3-compatible object storage
Storage
99.9%
covered
Notes — OVHcloud is a European Cloud Infrastructure provider. The SLA uses a linear credit model: 0.5% of monthly instance fees per minute of downtime (after the first 3 consecutive minutes), capped at 50% of monthly instance fees. Object Storage credits are capped at 100%; Managed Databases and AI services cap at 30%. The 60-day claim window is among the most generous in the industry.
Found an error?
Suggest a correction ↗