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Credit-backed
Publishes an SLA backed by flat-rate service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
30%
Max credit
15d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Email · mailto:servicecreditrequest@pagerduty.com
Deadline
15 days of incident
Review timeline
Not specified
Credit applied
Not specified
Required evidence: Reasonable evidence that the customer was affected by the alleged SLA breach
Common exclusions
Customer's own telecommunications, Delivery Service or internet service providers, email domain server availability or mobile push notification providers
Force Majeure Event
Intentional or accidental filtering of network traffic by national governments, carriers or regulatory bodies
Issues arising from PagerDuty's suspension or termination of Customer's right to use the Service
Services provided at no charge (Free Trial, Free Plan or Pre-Release Technology)
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Incident Response
Incident management platform
Operations
99.9%
covered
On-Call Management
On-call scheduling
Operations
99.9%
covered
Operations Analytics
Operational insights
Analytics
99.9%
covered
Runbook Automation
Incident automation
Automation
99.5%
covered
Notes — PagerDuty is a Monitoring & Observability provider. See the official SLA at https://www.pagerduty.com/standard-service-level-agreement/.
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