✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Enterprise
Min plan
Common exclusions
SLA terms are not publicly available; gated behind Contract Center authentication
All pendo.io legal pages return HTTP 403
Support tiers complementary, not the SLA
Standard
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Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Pendo Product Analytics Platform
Product analytics, in-app guides, and feedback platform for SaaS companies
Marketing & Analytics
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not covered
Notes — Pendo (Pendo.io, Inc., Delaware; Raleigh, NC) is a product analytics and digital adoption platform. SLA terms are not publicly available — all legal pages return HTTP 403, and contractual SLA terms are managed through Pendo’s authenticated Contract Center. Uptime commitments and credit structures, if any, are negotiated on a per-contract basis.
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