✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No public SLA credits · perplexity.ai/hub/getting-started
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta features
Support tiers complementary, not the SLA
Standard
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Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Sonar API
Search-grounded LLM answer API
AI
—
not covered
Search API
Web search results API
AI
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not covered
Notes — Perplexity is an AI & Machine Learning provider. See the API terms at https://www.perplexity.ai/hub/legal/perplexity-api-terms-of-service.
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