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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
In-app (help section)
Deadline
365 days of incident
Required evidence: Breach of annual average availability, Contract Owner to request via in-app help section
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Downtime that does not break the annual average threshold
Support tiers complementary, not the SLA
Essential
SLA-eligible
Subscription · Business hours
Professional
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Personio HR Software
All-in-one HR software for SMEs covering recruiting, onboarding, payroll, and performance
HR & People Operations
99%
covered
Notes — Personio (Personio Group SE, Munich, Germany) is a European HR platform for SMEs. The SLA commits to 99% availability on an annual average — not monthly. This means individual months can have more downtime without triggering a credit, as long as the rolling annual average stays above 99%. Credits equal one month’s pro-rata fee per breach month, requested within 1 year via the in-app help section. Governed by German law.
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