✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.95%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support Ticket · pinecone.io/contact/
Deadline
30 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Serverless Vector DB
Managed serverless vector database
AI
—
covered
Pod-based Vector DB
Dedicated pod indexes
AI
—
covered
Pinecone Inference
Embedding / reranking models
AI
—
not covered
Notes — Pinecone is an AI & Machine Learning provider. See the SLA/terms at https://www.pinecone.io/legal/.
Found an error?
Suggest a correction ↗