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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
PlanetScale Support case · planetscale.com/support
Deadline
30 days of incident
Credit applied
Issued within one billing cycle following the month in which the request occurred
Required evidence: Subject line "SLA Credit Request", Incident dates and times, DatabaseIDs, Request logs documenting the errors
Common exclusions
Scheduled maintenance
Factors outside PlanetScale's reasonable control
Customer actions (rebooting, scaling, misconfiguration)
Non-compliance with documentation
Third-party technology failures
Single-node clusters and development branches
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Multi-Region Database Clusters
Multi-region production database clusters
Database
99.999%
covered
Single-Region Database Clusters
Single-region production database clusters
Database
99.99%
covered
Notes — PlanetScale is a Database & Data Infrastructure provider. See the official SLA at https://planetscale.com/legal/sla.
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