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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
100%
Max credit
—
Claim window
Credit
Remedy
Pro
Min plan
How to claim
Submission
Support ticket · support.microsoft.com
Credit applied
Applied to future charges as account credit; non-refundable
Required evidence: Detailed description of the incident, Time and duration of downtime, Affected resource names, Number and location of affected users, Description of errors during the incident
Common exclusions
Scheduled downtime (5+ days advance notice provided)
Factors outside Microsoft's reasonable control
Customer or third-party hardware or software
Customer actions or inactions
Beta or trial services
Support tiers complementary, not the SLA
Microsoft 365 Business
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Power BI Pro
Per-user BI and collaboration service (Microsoft Online Service)
Analytics & BI
99.9%
covered
Power BI Premium
Dedicated capacity for large-scale BI and reporting (Microsoft Online Service)
Analytics & BI
99.9%
covered
Power BI Embedded
Embedded analytics capacity provisioned as an Azure resource
Analytics & BI
99.9%
covered
Notes — Microsoft Power BI offers a 99.9% monthly uptime SLA under the Microsoft Volume Licensing Service Level Agreement for Online Services (June 2026). Power BI Pro carries the most generous credit structure at 25/50/100%; Power BI Premium and Embedded use a two-tier table (10/25%). Claims must be filed by the end of the calendar month following the incident month via Microsoft Support.
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